Visitor FAQs

  • Visitor FAQs

    If you have any questions you may find the answer to what you are looking for below, but please contact our Customer Services Team if you can't – they are happy to help.

    Customer Services Helpline
    +44 208 271 2174

  • Check them out below...

    • General

      What is Aircraft Interiors Expo?
      Aircraft Interiors Expo is the unrivalled launch pad for tomorrow’s designs in cabin interiors, in-flight entertainment, connectivity and passenger services. Spread over the course of three days. Aircraft Interiors Expo provides you with the perfect opportunity to network, share insight and do business with major international, low-cost and business airline purchasers and a multitude of suppliers covering the entire supply chain.

      Why should I attend the show?
      If you are involved or responsible for the purchase of cabin interiors, in-flight entertainment, connectivity and passenger services, and then this is the industry event you cannot afford to miss. The show enables you to network and build relationships with key-decision makers in the industry, whilst staying ahead of the curve by updating your industry knowledge, understanding trends and discovering new product & partners.

      Who visits?
      Aircraft Interiors Expo goes from strength to strength every year and is truly a unique place where the aircraft interiors industry meets to trade to meet, network, negotiate and conduct business under one roof.

      Who can attend Aircraft Interiors Expo?
      Aircraft Interiors Expo has a strict admissions policy and is open only to those involved in the aircraft interiors industry. Find more information here.

      How much does it cost to visit the show?
      To go to the exhibition only it is FREE, if you pre-register to attend. There will be a charge of €50 for onsite visitor registration. You also have access to our co-located shows, World Travel Catering and Onboard Services Expo and Passenger Technology Solution. The Passenger Experience Conference and Industry Networking Party are an additional cost.

      What is the Visa Process for Germany?
      For more information on visas, follow the visa links when registering to attend the expo.

      What are the main contact details if I have a question?
      Customer Services Helpline’s phone number is +44 (0) 208 271 2174, however you can find the full list here.

      Who is exhibiting at Aircraft Interiors Expo?
      A comprehensive list of who is exhibiting at our exhibition can be found here. Do regularly check this directory as exhibitors sign up on a daily basis.

      Is WiFi available at the show?
      There are free WiFi venue wide.

      What time are the hospitality evenings?
      All exhibitors and attendees are invited to attend the hospitality evenings on Tuesday and Wednesday from 17:00-19:00 in the exhibition halls. The evenings provide the ideal opportunity to meet with your peers and network with this year's event attendees while enjoying refreshments.

      When is the conference?
      Date: Monday 30 March 2020
      Time: 09:00 – 18:00
      Find more information about the conference and to view the full programme here.

      What is the venue address?
      Exhibition Venue: Hamburg Messe, Messeplatz 1, 20357 Hamburg, Germany.

      What is the venue website?
      Exhibition Venue:

    • Venue Information

      Is there any parking?
      For up to date information on parking, please visit the Hamburg Messe website.

      Is there any disabled access?
      The Expo is primarily located on the ground floor, and access to upper levels is possible via lifts or escalators. For assistance, please contact a member of the organising team located at the entrances.

      Are there any cash machines?
      There is a cash machine at the East Entrance near the Organiser’s Office and also at the South Entrance.

      Are there any places to buy food and drinks?
      Snack bars serving light refreshments are located in each hall and between halls with full serving restaurant in Hall B3 and B7.

      Cloakroom facilities are available in the East and South Entrance. There is a charge of approximately €2 per item.

      Organisers Office
      Aircraft Interiors Expo main organiser’s office is located within the East Entrance just past the registration desks on the right hand side.

      Stand Enquiries
      If you would like to discuss the possibility of taking a stand/booth at any Aircraft Interiors Expo events with one of our sales team, please visit our sales lounge located in the East entrance. If after the event then please complete a stand request form and one of our sales team will contact you.

      Taxi Service
      Taxi services will be available outside all entrances.

    • Travel

      How do I plan my travel and accommodation?
      To aid with your travel and accommodation planning, Aircraft Interiors Expo works with a select number of partners with the sole purpose of securing you the best travel and accommodation rates possible. Travel and accommodation can be secured via our Venue & Travel page.

      Do I require a visa to enter Germany, if so how do I obtain one?
      If you are a non-British national or not a citizen of the European Economic Area (EEA) countries, you must be in possession of a valid visa in order to enter Germany and attend Aircraft Interiors Expo.

      For more information on visas, follow the visa links when registering to attend the expo.

    • Visitors

      Do visitors have to register to attend?
      Yes, visitors have to register to attend. This can be done online prior to the show as well as on site.

      Is it free to attend?
      AIX is free to attend if you pre-register before the exhibition opening. All visitors who register onsite will be charged a €50 registration fee.

      How do I become a VIP and be part of "The Airline Club"?
      If you are part of an airline, bizjet operator or lessor please select the relevant Primary Company Activity during the registration process. You will then be vetted to check you are an employee of an airline, bizjet operator or lessor. You can find more information and to view the VIP benefits here.

      When is the Passenger Experience Conference?
      The conference takes place the day before the expo - Monday 30 March 2020. You can view the agenda and register here.

      How much does it cost to attend the conference?
      The conference is a payable event, and all costs are listed here.

    • Media

      Who should I contact if I have a PR enquiry?
      Please contact our AIX PR team if you have an enquiry.

      Do I have to register to attend as Media?
      Yes, to attend Aircraft Interiors Expo as Media you will need to complete the registration form, which will then be vetted for verification.

      Who should register as Media?
      Media badges are only accredited to journalists. Marketing, sales and advertising positions are not entitled to a media badge, but can register free of charge for a visitors badge.

    • Service, Safety and Security at our Events

      The safety and security of our staff and attendees is our priority. We work closely with the venue, local and national authorities to identify risks, assess them and develop security plans for our events.


      Everyone attending our events should be aware that the following are in place:

      • Customer Service staff may approach you to assist you outside, at entry or inside the event
      • Staff and attendees are required to wear ID badges provided
      • Bag checks are in operation at our events
      • Walkthrough or hand held scanners may be in operation at our events
      • CCTV in operation at our events is monitored and recorded
      • Uniformed and covert Security Guards are in attendance at our events
      • Uniformed and covert Police are in attendance at some of our events
      • Canine Security and Detection is in operation at some of our events

      Everyone attending our events is requested to:

      • Keep personal property with you at all times and do not leave any items unattended
      • Report anything that looks unusual, suspicious or just out of place to a member of event staff
      • Remain patient and courteous with event staff undertaking security checks
      • Follow the instructions of event staff at all times
      • On their final visit to the event, dispose of their badge inside the event or when they’ve returned home, not in bins immediately outside the event
      • Carry a recognised form of photo ID with them at all times

      If you have any feedback or questions please contact

We use cookies to operate this website and to improve its usability. Full details of what cookies are, why we use them and how you can manage them can be found by reading our Privacy & Cookies page. Please note that by using this site you are consenting to the use of cookies.